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Refund Policy

Refunds will be made in the same form that the payment is received within 15 working days from the date of cancellation of order.

Refund/cancellation of a product you no longer want
You can cancel an order in one of two ways. Call us on 011-65090887 or write to us on help@blackthread.in If you cancel an order by calling us, before the product(s) has been shipped to you, we will refund you the entire amount.
If you cancel an order which has already been shipped to you, you can do one of the following:
If your product has been shipped but has not yet been delivered, contact Customer Support team and inform them of the same. If despite informing us, since the package has already left for your address, you receive the product, you can refuse the delivery of the product (i.e. do not accept the package). If you have received the order, and are now wanting to cancel (i.e. return the product), then please follow the steps as mentioned in point (iv) below. You can return any product that you have received as long as the: product(s) is unused and contains invoice.
the product is returned in its original condition i.e. the product(s) is returned to us with all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
You need to inform us of your intention to return the item to us within 7 days from the receipt of the Product to you. To return the product(s) you have to schedule a courier pickup with our customer support team. Our team will in turn arrange a suitable time with our courier partner for pickup which shall be within 7 days from the date of your intimation to return the Products. Please note that if you have agreed a time for pick up you shall put your best efforts to make yourself available at the agreed time for pickup of the Product. We shall make three (3) attempts to collect the Product from your address after which if the courier fails to find you at the address, there will be Rs 100 deduction from the amount refunded to you for every such attempt after the third time to collect the Product from you. You will receive a refund of the amount you paid less deductions (any rescheduling charges defined above) either online you paid for (for card payments and netbanking) .